He has a track record of successfully shepherding support operations and Voice of Customer (VoC) programs from startup to scale, as well as managing the design and implementation of supporting tech infrastructure. He is a specialist at translating business strategy into tangible solutions that balance an optimized customer experience, efficiency, and minimal technical debt.
Dylan’s experience comes from companies like Google, Zappos (Amazon), Rally Health (UnitedHealth Group), and Guild Education; where he has led the delivery of world-class customer experience programs, and saved millions in operating expense through process and tech optimization.
Dylan joined Cuesta because he’s passionate about applying the lessons learned throughout his career to help companies solve their biggest challenges with creative, value-tailored solutions.
Dylan is originally from Hawai’i, and lives in Henderson, Nevada, with his wife, toddler daughter, and dog. He spends his free time camping and hiking in mountains of the southwest, and hopes to get back to trail running once his daughter gives him permission.